If you have a claim with DVA, one question is likely on your mind more than any other. "Why is my claim taking so long?" You are not alone in asking this. Claim processing times have been a major focus in the news and a significant source of stress for the entire veteran community.
This article provides an honest look at the current situation and, most importantly, what you can do to give your claim the best possible chance of a smooth journey through the system.
The current situation. An honest look at the numbers
Let's start with the facts. As of 2025, DVA processing times are still significant. The median time for an initial liability claim, for example, is still well over 100 days, with many complex cases taking much longer.
There are two main reasons for this. Firstly, DVA has seen a massive and unprecedented increase in the number of claims being lodged. Secondly, the claims themselves are more complex, with the average veteran now claiming for multiple conditions at once. This all adds to the workload and the time it takes for a decision.
Does the "Claims Backlog" still exist?
You may have seen news reports that DVA has officially "cleared the backlog" of aged claims. While this is a positive step, it can be misleading.
The high volume of new incoming claims means the overall queue, or what DVA calls "work on hand," is still very large. So, while your claim may not be part of the old, defined backlog, it is still in a very long line waiting to be processed by a delegate.
You cannot control DVA's processing speed. You can only control the quality and completeness of the claim you submit.
How to prepare a "Decision-Ready" claim
The single best strategy to minimise delays is to submit a "decision-ready" claim. This means giving the DVA delegate everything they need to make a decision upfront, reducing the chances of them having to stop and ask for more information.
A decision-ready claim includes the following.
- All Forms Correctly Completed. Every section is filled out, and everything is signed.
- Strong Medical Evidence. The claim is supported by comprehensive reports from specialists, not just a simple letter from a GP.
- The "Golden Thread". All supporting documents, like service records, are included to prove the clear link between your condition and your service.
The Role of an Advocate in a slow system
While an advocate cannot magically move you to the front of the DVA queue, our role is to give you the best possible chance of a smooth process.
We ensure your claim is decision-ready to avoid any unforced errors or back-and-forth delays. We act as your single point of contact with DVA, taking the stress of managing the process off your shoulders. Most importantly, we give you the peace of mind that your case is being monitored and managed correctly during the long wait.
While the current DVA wait times are frustrating, the best response is a proactive one. Building a strong, complete, and strategically sound claim from the very beginning is the key to navigating the system.
