Privacy Policy for Clear Path Veterans

Last Updated: 28 August 2025

1. Our Commitment to Your Privacy

Clear Path Veterans ([Your ABN]) ("we", "us", "our") is dedicated to protecting the privacy and confidentiality of our clients. We understand the sensitive nature of the information you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and secure your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

To provide our specialised DVA claims advocacy and management services, we need to collect specific information. This may include:

Personal Identification Information: Your full name, date of birth, residential address, email address, phone number, and Department of Veterans' Affairs (DVA) file number.
Sensitive Health Information: Medical history, reports from General Practitioners and specialists, psychological assessments, details of injuries or medical conditions, and any other health information relevant to your DVA claim.
Military Service Information: Your service history, including dates of service, deployment history, and other relevant details from your Australian Defence Force (ADF) records.
Claim Information: Any documentation, correspondence, or details related to the preparation and management of your DVA claim.

3. How We Collect Your Information

We collect information in the following ways:

Directly from You: Through consultation, interviews, emails, phone calls, and the forms you complete.
From Third Parties (with your explicit consent): With a signed Authority to Act, we may collect information on your behalf from:
- The Department of Veterans' Affairs (DVA).
- Your nominated medical practitioners, specialists, and allied health professionals.
- The Australian Defence Force.
- Any other third party you authorise us to contact in relation to your claim.

4. Why We Collect and How We Use Your Information

Your information is used strictly for the primary purpose of providing our services to you. These purposes include:

Assessing your eligibility for DVA entitlements and claims.
Preparing, lodging, and managing your claims with the DVA.
Communicating with the DVA and medical professionals on your behalf.
Providing you with ongoing support and advice throughout the claims process.
Internal administrative functions, such as record-keeping and client management.
Complying with our legal and regulatory obligations.

We will not use or disclose your information for any other purpose without your consent, unless required or authorised by law.

5. Disclosure of Your Information

We will only disclose your information to parties directly involved in your claim, and only with your consent. These parties may include:

The Department of Veterans' Affairs (DVA).
Relevant medical practitioners and specialists required to provide reports or opinions.
Legal representatives, if required.

We will never sell, rent, or trade your personal or sensitive information to third parties for marketing purposes.

6. Data Security and Storage

We take reasonable and robust steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

Physical Security: Secure storage of all physical documents.
Digital Security: Use of password-protected and encrypted digital systems, secure cloud storage, and access controls to ensure only authorised personnel can view your information.

We will retain your information for as long as necessary to provide our services and as required by Australian law.

7. Your Rights: Access and Correction

You have the right to request access to the personal information we hold about you and to request its correction if it is inaccurate. To do so, please contact our Privacy Officer at the details below. We will respond to your request within a reasonable timeframe.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us with your concerns. We will investigate your complaint and respond to you in writing. If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For any questions about this Privacy Policy, or to make a request for access, correction, or a complaint, please contact our Privacy Officer:

Clear Path VeteransEmail: info@clearpathveterans.com.au ‍Contact: Contact us‍Address: [16 Seychelles Court, Burleigh Heads, QLD]